+042-37804733, 0315-4006746 (9:00AM to 5:00PM)
Cart: (0) Items
  • You are here:
  • Home>
  • FAQ's



1.     Why Should I Choose Shoppingexpress.pk?

Shoppingexpress.pk is ensuring to deliver the premium quality and original products from USA at the best prices in Pakistan. Therefore, if you are looking for quality products then shoppingexpress.pk will be the ultimate destination for you. We import wide spectrum of products, ranging from beauty products to electronic products, from the renowned USA based websites like Amazon.com, ebay, NewEgg, walmart etc. We import on customers’ request and send the imported products to customer’s home door with cash on delivery payment option. These versatile facilities for online shopping in Pakistan will satisfy each Pakistani customer.

2.     How Do I Register On Shoppingexpress.pk?

Registration is required to place an order at Shoppingexpress.pk. You just need to sign up here for free by putting the asked details, like contact number, address, email, user name, etc. The account helps you in managing your shopping cart and in placing the order. If you face any difficulty in this process, then our team will help you in creating the account and in placing order.

3.     How Can I Search For Products On Shoppingexpress.pk?

Shoppingexpress.pk has made the searching easy by categorizing the overwhelming inventory. The advance search engine is coupled with the product categories for giving the precise list of searched products. You need to search the product with its name or its brand name and select the corresponding category. For example, write Liquid Foundation on search bar and select beauty product category from list. The Product categories include Appliances, Beauty products, Electronics, Home & Living, Health & Personal Care, Kid’s Fashion, Men’s Fashion, Sports & Fitness, Women’s Fashion, and Toys.

4.     Do You Take Orders Over The Phone/Whatsapp?

Yes, you can contact us via Phone call or Whatsapp(0315-4006746). Our sales representative will provide the assistive guidance over there and help you in placing your order at Shoppingexpress.pk

5.     How Can I Track The Status Of My Order?

You can easily check the status of your order at your registered account of Shoppingexpress.pk. The current status of order will be mentioned with your order details at there. Moreover, you will keep receiving the updated emails on each step, i.e. confirmation email, dispatch email, etc. For adding extra convenience, you can find the status of your order from “Tract Your Order” page. Just submit your order no. and phone no. to see whether your order is pending, confirmed, cancelled or delivered.

6.     Why Prices Are High Then Local Websites?

We are importing every product from USA websites, like Amazon, ebay, aliexpress, etc. During shipping from USA, the standard shipping rates are always posted on each item, i.e. around 10-15 USD per lb. In addition, the international custom duty and Pakistan’s tariffs charges are also added in total price of product. These charges elevate the net price of product. However, the prices are still quarter of price that you would pay for direct shipping from USA.

7.     Are Prices Negotiable?

For making online shopping easy, we have made the quick processing price formula. Our price formula contains all the important taxes and charges, such as sales tax, import duties, shipping charges, income tax, etc. These multiple taxes make our margin very limited. Therefore, we do not change the price beyond that margin. However, we will do our best to provide the budget friendly product from USA.

8.     How I Can Cancel My Order?

You can cancel your order within 24 hours, before processing. Once your order proceeds for processing, then you do not have the option to cancel it.

9.     How Are You Going To Refund Me? What Are All The Options?

Our refund policy is very restricted, as we import the product from USA. We will only refund your money on following condition:

·         If order is not being processed from shoppingexpress.pk

·         If you get the wrong product

·         If you receive the broken product

·         If you receive the malfunctioned product

10.            How Much Time Will It Take To Refund My Money.

After claiming refund of cancelled order, we will refund your money within 7 days. In case of damaged or broken products, customer will send the product back to us and we will refund the money after confirming the damage.

11.            In How Many Days Can I Change My Order?

You can change your order within 24 hours, before processing. Once the order is being processed, then you cannot change or cancel the order.

12.            Do You Provide Any Warranty Or Technical Support?

We only import the products on customer’s demand. Therefore, we neither offer any kind of warranties nor the technical support for the products. We can only take the responsibility for product’s originality.

13.            Do You Offer Cash On Delivery Facility?

Yes, Cash on delivery facility makes online shopping convenient for customers. We are providing COD on orders, worth less than 6000PKR. Customers can easily pay for the products once they get them at their home door. However, we are not offering COD on Apparel items.

14.            Can We Order Form Other International Websites? What Are The Options?

Yes, we are providing the versatile and reliable facility to shop from USA renowned websites. If you cannot find any specific product at Shoppingexpress.pk then you can place custom order for it. Just find your required product at any USA based website, such as Amazon.com, NewEgg, ebay, Aliexpress, etc., and share the link with us. We will import that product on your demand and deliver to you at your doorstep.

15.            Can I get products from UK based websites?

Shoppingexpress.pk is also providing the easy platform to get UK imported products in Pakistan. Most of the UK based shopping websites do not ship the products directly to Pakistan. Therefore, we have come to remove this restriction by letting you to buy goods from UK in Pakistan. Now you can buy your desired product from the famous website, such as Amazon.co.uk, shopify.co.uk, ebay.co.uk, argos.co.uk, groupon.co.uk, which.co.uk, etc. You just need to share the link of your required product via email or whatsapp, and we will import your ordered product on your request. We have commenced the easy shopping solution to get the UK imported products at your home door, within three to four weeks.

16.            Do you offer service to Import Refurbished and used items?


We do not import refurbished or used products because the actual condition of the used product is unpredictable to us. However, we can import them on your special request. To buy refurbished products from the USA, you need to pay 70% of the price in advance. We will not give any guarantee of quality and the product’s condition. Whether it received as damaged or malfunctioned, you have to own it without blaming our service.

17.    Is Shein available in Pakistan?


Unluckily, Pakistani customers cannot ship Shein products directly to Pakistan. Nevertheless, we provide a reliable gateway to buy Shein clothing, bags, jewelry, accessories, and other fashion items without any shipping restrictions. Customer only needs to share the required product link with us, so we can make a custom order for it. After confirmation, we will import it from the brand and bring it to Pakistan at their request. In addition to this, we offer the best Shein Products price in Pakistan to make the deal budget-friendly for our customers. The delivery time for Shein products in Pakistan is almost 3 to 4 weeks.